Return Policy-Shapefitech

Return & Refund Policy

Shapefitech.com

Shapefitech.com is operated by PrimePulse Online Inc.

At Shapefitech, we want you to feel confident in every purchase. If something isn’t quite right, we’re here to help. Please review our return and refund policy carefully before submitting a request.

1. Order Cancellation

We accept order cancellations before the product has been shipped or produced.

  • If your order is successfully canceled, you will receive a full refund.

  • Once an order has been shipped, it cannot be canceled.

To request a cancellation, please contact us as soon as possible at
📧 info@shapefitech.com

2. Return Policy

Return Eligibility

We accept returns and exchanges within 30 days of receiving your order.

To be eligible for a return or exchange:

  • Items must be unused, unworn, and unwashed

  • Items must be in original condition, with all original packaging, tags, and hygienic liners attached

  • Items must show no signs of wear, odor, stains, or damage

Non-Returnable Items

For hygienic and safety reasons, the following items are not eligible for return or exchange:

  • Bras & Underwear

  • Free gifts or promotional items

  • Mystery box items

  • Items marked Final Sale

Try-On Guidelines (Important)

To ensure eligibility for returns and exchanges, please follow these guidelines when trying on your items:

  • Try on items without wearing makeup, perfume, deodorant, or beauty products that may leave marks or scents

  • Please wear underwear when trying on shapewear

  • Returns showing signs of makeup, perfume, scents, stains, or wear will be rejected

  • We reserve the right to refuse returns or exchanges that do not meet our eligibility requirements

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Service team at
    📧 info@shapefitech.com

  2. Provide your order number and proof of purchase

  3. Our team will provide you with the return address and further instructions

⚠️ Please do not send your return back to the manufacturer directly.

Return Shipping Costs

For U.S. returns for a refund, Shapefitech does not provide free return shipping. Customers may choose from the following return options:

Option A: Happy Returns®

  • Cost: $8.00 processing fee, deducted from your refund

  • Advantage: Box-free and label-free

  • Process: Request a return online → Receive a QR code → Drop off at any Happy Returns Bar

Option B: Pre-Paid Return Label

  • Cost: $8.00 processing fee, deducted from your refund

  • Process: Contact Customer Service → Receive and print the return label → Drop off the package with USPS

Option C: Self-Arranged Return

  • Cost: Subject to carrier rates and paid by the customer

  • Process: Ship the package using any carrier and provide the tracking information to our Customer Service team

For international returns, customers are responsible for all return shipping costs and related logistics. Please contact our Customer Service team for specific return instructions.

  • No restocking fees will be charged for returned items.

  • Return shipping costs are non-refundable, unless otherwise specified for an eligible defective or incorrect item.

4. Exchanges

We currently offer product exchanges subject to stock availability.

U.S. Domestic Exchanges

  • First Exchange: 100% free. We provide a complimentary return label for the first exchange per order.

  • Subsequent Exchanges: Customers are responsible for all shipping costs starting from the second exchange.

For exchange inquiries, contact:
📧 info@shapefitech.com

5. Refunds

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.

  • Approved refunds will be issued to the original method of payment

  • Refund processing time may vary depending on your payment provider

  • Please allow several business days for the refund to appear on your account

For U.S. returns for a refund, an $8.00 processing fee will apply when using either Happy Returns® or a pre-paid return label. The applicable fee will be deducted from the refund amount.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card company (processing times may vary)

  3. Contact your bank for additional details

If you have completed these steps and still have not received your refund, please contact us at:
📧 info@shapefitech.com

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the issue

We will work with you to resolve the issue as quickly as possible.

7. Important Limitations

Only one (1) return or exchange request can be processed per order.

Please consolidate all items you wish to return or exchange into a single return or exchange request.

Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to our Customer Service team:

Legal Entity: PrimePulse Online Inc.
Brand: Shapefitech
Website: Shapefitech.com
📧 info@shapefitech.com