Return Policy-Shapefitech

Return & Refund Policy

Shapefitech.com

At Shapefitech, we want you to feel confident in every purchase. If something isn’t quite right, we’re here to help. Please review our return and refund policy carefully before submitting a request.

1. Order Cancellation

We accept order cancellations before the product has been shipped or produced.

  • If your order is successfully canceled, you will receive a full refund.

  • Once an order has been shipped, it cannot be canceled.

To request a cancellation, please contact us as soon as possible at
📧 info@shapefitech.com

2. Return Policy

Return Eligibility

We accept returns within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused, unworn, and unwashed

  • Items must be in original condition, with all original packaging, tags, and liners attached

  • Items must show no signs of wear, odor, stains, or damage

For hygiene and quality reasons, the following items are not eligible for return:

  • Free gifts or promotional items

  • Mystery box items

  • Items marked Final Sale

Try-On Guidelines (Important)

To ensure eligibility for returns, please follow these guidelines when trying on your items:

  • Try on items without wearing makeup, perfume, deodorant, or beauty products that may leave marks or scents

  • Please wear underwear when trying on shapewear

  • We reserve the right to refuse returns that show signs of wear, stains, or odors

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Service team at
    📧 info@shapefitech.com

  2. Provide your order number and proof of purchase

  3. Our team will provide you with the return address and further instructions

⚠️ Please do not send your return back to the manufacturer directly.

Return Shipping Costs

  • Customers will be charged at most once for return shipping

  • No restocking fees will be charged for returned items

  • Return shipping costs are non-refundable, unless the return is due to a defective or incorrect item

4. Exchanges

  • We currently offer product exchanges subject to stock availability

  • In most cases, only one return or exchange is allowed per order

  • Please carefully review your items before submitting a request

For exchange inquiries, contact:
📧 info@shapefitech.com

5. Refunds

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.

  • Approved refunds will be issued to the original method of payment

  • Refund processing time may vary depending on your payment provider

  • Please allow several business days for the refund to appear on your account

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card company (processing times may vary)

  3. Contact your bank for additional details

If you have completed these steps and still have not received your refund, please contact us at:
📧 info@shapefitech.com

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the issue

We will work with you to resolve the issue as quickly as possible.

Contact Us

For any questions regarding returns, refunds, or exchanges, please reach out to our Customer Service team:

📧 info@shapefitech.com